MonstarERP Privacy Policy

1. Introduction

This privacy policy ("Privacy Policy") describes how MonstarERP ("MonstarERP", "Company", "We", "Us" and "Our") collects, stores, uses, shares, and otherwise processes your ("You" and "Your") personal information on the MonstarERP platform and its associated subdomains (collectively, "Website").

Please read this Privacy Policy carefully to understand Our practices and Your rights. In case of any questions or concerns, please feel free to reach out to Us using the contact information provided at the end of this Privacy Policy. Please review our Terms of Service in addition to this Privacy Policy.

This Privacy Policy may be updated from time to time to reflect changes in Our practices, Our obligations, and Your rights. The date on which this document was last updated and the date from which such changes are effective will be shown on this page. We will attempt to notify Our registered users about significant changes to this Privacy Policy. However, We strongly encourage You to revisit this page regularly to ensure that You are aware of all changes.

2. Scope of the Privacy Policy

This Privacy Policy does not govern the processing of non-personal or anonymized information by MonstarERP. This Privacy Policy does not apply to data collected on third-party websites, apps, or services, or the use of MonstarERP's platform and services by third parties for the collection of information, even if such third parties are MonstarERP's partners. Data collected by third parties is subject to their own privacy policies and practices.

3. Categories of Information We Collect

Contact Information

We might collect Your name, phone number, and email address.

Billing Information

We might collect Your billing name, billing address, and tax-related information. Your payment-related information such as credit card number and expiry may be collected by Our payment service provider for the purpose of processing Your payment(s) to Us. We do not receive Your full credit card information; however, we may receive limited information such as the last four digits of Your credit card number, time and amount of payment, and related technical information to verify receipt of Your payment.

Technical Information

We might collect technical information related to Your interactions with the Website, such as Your IP address, web pages visited, browser type, language, internet service provider, referring/exit pages, operating system, date/time of visit, screen resolution, links clicked, approximate location, and/or clickstream data.

Information Required to Provide Our Services

The Website allows You to upload data and information within Your account. If You wish to integrate with third-party services such as GitHub, we may collect relevant account details and repository information required to enable such integration.

4. How We Collect Information

We collect information:

• Provided manually by You: We collect information provided by You, including but not limited to when You create or update an account, purchase a service, or contact Us.
• Automatically from You: We collect technical and usage-related information automatically when You interact with Our Website.
• From third parties: We receive information from third parties such as Our payment service provider when You make a payment, and from integrated services when You connect them to Your account.

5. Purposes for Which We Collect Your Personal Information

We use personal information:

To fulfill Our obligations to You:

• To Contact You: We may contact You to confirm purchases, notify You as required by the Terms or other legal obligations, or to inform You of updates or changes to the Website, Our services, or legal documentation.
• To provide Our products and services: We may use Your information to provide Our services to You.

For Our legitimate purposes:

• To improve Our products and services: We may use Your information to improve Our products and services.
• For detection and prevention of fraud and other prohibited activities: We may process Your information to detect and prevent fraud, violations of Our Terms, and to protect Our company, customers, and services.

For marketing or promotional purposes:

We may contact You to provide information regarding Our products and services. You may opt-out of such communications at any time using the unsubscribe link provided in each such communication.

6. Sharing of Information with Third Parties

We may share Your information with the following third parties:

Service Providers:

We may share Your information with Our service providers to facilitate the delivery of Our services. This includes Amazon Web Services (AWS), which hosts MonstarERP's infrastructure. AWS operates data centers compliant with industry security standards. For more information, please see AWS's privacy documentation at https://aws.amazon.com/privacy/.

Our Affiliates:

We may share Your information with Our affiliated companies. Affiliated companies include companies that are under common control or ownership with Our Company.

In case of a merger, acquisition, or sale of assets:

If MonstarERP is involved in a merger, acquisition, or sale of all or a portion of its assets, You will be notified via email and/or a prominent notice on Our Website of any changes in ownership, processing of personal information, and choices available to You.

For legal reasons:

We may disclose Your personal information as required by law, such as to respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims, and when We believe in good faith that disclosure is necessary to protect Our rights or the safety of others.

As explicitly allowed or requested by You:

We may share or otherwise use Your information as explicitly allowed or requested by You.

7. Your Rights

You may exercise the following rights under this Privacy Policy:

Data Ownership:

You own all personal information that You bring to Our Website. We may process Your information only in accordance with this Privacy Policy.

Right to Access and Correction:

Upon request, MonstarERP will inform You whether we hold any of Your personal information. You may view and modify most categories of information within Your account at any time. For information not modifiable through Your account, please Contact Us.

Data Portability:

Data related to ERP sites hosted by You on the Website may be exported in a standard format that can be imported into other compatible instances.

Right to Object:

All direct marketing communications sent by MonstarERP contain instructions for unsubscribing. You further have the right to object to Our use of Your personal information where Our reason is based on legitimate interests.

Right to Erasure:

You have the right to request Us to erase Your information. However, certain information may be retained as required by applicable law or for Our legitimate purposes, including a period of 180 days after account termination and billing-related information for taxation purposes.

Right to Restriction of Processing:

You have a right to request Us to temporarily stop processing Your personal information, where permitted by applicable law.

Right Not to be Subjected to Automated Decision-Making:

We do not use automated decision-making processes at this time.

8. Data Storage and Retention

Hosting Infrastructure:

MonstarERP is hosted on Amazon Web Services (AWS). Your data is stored on AWS infrastructure, which provides industry-leading security, availability, and compliance. AWS data centers used by MonstarERP are located in regions selected to ensure optimal performance and regulatory compliance. For information about AWS security practices, please visit https://aws.amazon.com/security/.

Backups:

Backups may be retained for up to six months. Information that is deleted may be retained as a part of backups. However, these backups will not be processed unless required for disaster recovery purposes or if we are legally compelled to do so.

Provision of Our Service to You:

We retain the information and data in Your account for at least as long as You have an active account with Us and for a period of 180 days after the termination of Your account, unless You request deletion of the information in accordance with the Right to Erasure above.

Legal Obligations:

We have a legal obligation to retain all account registration-related information for at least 180 days from the date of termination of an account. All billing-related information will be retained for tax-related purposes for the longest duration required or permitted by applicable law.

Our Legal Rights:

In case of an ongoing or expected legal dispute, We may retain Your information until the dispute is fully and finally settled.

9. Cookies, Web Beacons, and Other Tracking Technologies

We use cookies and similar tracking technologies to enhance Your experience on Our Website. You can control the use of cookies through Your browser settings, but disabling cookies may limit Your use of certain features or functions on the Website.

10. Security

We value the privacy and security of Your information. MonstarERP follows industry standards for the protection of Your information. Our platform is hosted on AWS, which maintains rigorous physical, network, and operational security controls. We implement additional application-level security controls including access management, encryption in transit, and regular security reviews.

11. Third-Party Websites, Apps, Software, and Services

The Website may, from time to time, contain links to third-party websites, apps, or services. This Privacy Policy does not apply to data collected on third-party websites or services. Data collected by third parties is subject to their own privacy policies and practices. Please check the privacy policies of any third-party website, app, or service that You choose to visit or use. We do not accept liability for any collection, storage, or misuse of data, or any other damage or loss caused by Your visit to any third-party website or service.

12. Changes in This Privacy Policy

As We are constantly improving Our services and expanding Our business, We retain the right to modify this Privacy Policy at any time. In the event We make any material changes, We will notify Our registered users by sending an email to the email address specified in Your account, by means of a notice on the Website, and/or through other reasonable means prior to the change becoming effective. Changes will be effective at least 14 days after the new policy has been notified or posted on the Website.

Our latest Privacy Policy can always be found on Our Website. We encourage You to periodically review this page for the latest information on Our privacy practices.

13. Contact Us

In case of any questions, concerns, or grievances regarding this Privacy Policy, or the collection, storage, use, or sharing of Your information by Us, please reach out to Our Privacy Officer at:

Email: mles_sales@monstar-lab.com
Website: www.monstarlabes.com